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myKN customer voices – building long lasting partnerships

More and more of our Less than Container Load (LCL) customers have switched to myKN, our comprehensive online tool, to quote, book and stay up-to-date on their shipments. Here are their experiences of how it helped them manage their supply chains with improved efficiency and transparency.

myKN was developed to reduce the challenges people encounter while managing their supply chains. These are some of the stories our LCL customers shared about using this online platform:

Andy Pecora, National Marketing Manager at Coffee Galleria:

“Before we began using myKN to book LCL, we would spend a lot of time trying to receive quotes for shipments. The process was complicated and used to take a lot of our time away from other tasks. myKN simplified the entire process remarkably – we now receive the quotes and make our bookings quickly online. It’s a very easy-to-use tool, one that I always recommend to my colleagues – some of them even began using it to reduce the amount of effort they spent on getting quotes and booking the shipment.”

Coffee Galleria is a wholesale business and an exclusive e-commerce brand. Kuehne+Nagel helps them manage the most challenging aspects of sourcing merchandise from abroad.

William Cowper, Sales and Service at WilliamsWarn NZ Ltd.:

“We are a small business, and we need to have quick and efficient systems in place to keep the costs low. Prior to using myKN, we used to have to wait 2 to 3 days to even get a quote for our customers. These late response times and manual processes made our work challenging. With myKN, we could speed up the entire process of receiving a quote and booking a shipment, and that helps our business tremendously.”

WiliamsWarn NZ Ltd. manufactures brewing equipment and ingredients for both home and commercial use.

Saul Hamilton, General Manager at Whiteley Medical Ltd.:

“Before we switched to using myKN, we would only get a single daily transit report that alerted us about the status of our shipments. Today, we can track our shipment whenever we need, and let our customers know when they will receive their orders. The tracking is transparent and it empowers our Supply Chain and Customer Service teams to work more effectively. We also now receive accurate quotes prior to shipping, which helps us make purchasing decisions quickly. We truly believe that the myKN platform is key to how we do business and deliver excellent service to our customers.”

Whiteley Medical imports and distributes hand therapy/physiotherapy products across New Zealand.

Ryan Lawson, COO at Mad Design Group:

“Our company is highly technology-focused. However, our logistics processes were still largely manual, which means there was always a risk of introducing human error. We had a desire to move away from such traditional, time consuming methods and using myKN made that possible. We could configure its highly integrated, flexible systems, which suits our business needs. I’m especially impressed by the dashboards that provide us with the global access and up-to-date information across multiple time zones. Having all this data and information in one place has helped us significantly improve our supply chains."

Mad Design Group provides manufacturing and designing services for residential, commercial, and hospitality markets. They have various offices in Australia, United States, United Kingdom, Luxembourg, Hong Kong, and China.

Kristy Altmann, Merchandise Manager at Nakatomi Trading Corporation:

“Previously, we were working with multiple freight forwarders. This often led to complicated tracking and document processes – including issues with incorrect customs declarations and shipment delays. With myKN, we can now handle our bookings, have all the required information and track our shipment, all in one place. I also like that we can reuse details from older shipments to make new bookings – it helps us save an enormous amount of time. Using myKN to store and share documents internally has helped us boost collaboration across our teams and business partners.”

Nakatomi Trading Corporation is a wholesale distribution and retail business that specialises in vape products.